At Yuthor Clothing, customer satisfaction is important to us. If you are not completely satisfied with your purchase, please read the following policy carefully.
1. Return & Exchange Window
Customers may request a return or exchange within 7 days from the date of delivery.
Requests received after 7 days may not be accepted.
2. Eligibility
To qualify for a return or exchange:
- The product must be unused, unwashed, and unworn.
- Original tags and packaging must be intact.
- The product should be in the same condition in which it was delivered.
- A valid order number or proof of purchase must be provided.
3. Non-Eligible Returns
Return or exchange requests will not be accepted if:
- The product has been used, washed, altered, or damaged by the customer.
- Tags or original packaging are missing.
- The request is made after the eligible period.
- The damage is caused due to improper handling after delivery.
4. Wrong or Damaged Product
If you receive:
- A wrong product,
- A damaged product, or
- A product with a manufacturing defect,
please contact us within 48 hours of delivery and provide:
- Order Number
- Clear photographs
- An unboxing video showing the issue
After verification, we will arrange a replacement or another suitable resolution.
5. Exchange Process
Once the returned product passes our quality inspection, the exchange process will be initiated.
Exchange availability depends on stock availability.
If the requested size or design is unavailable, store credit or another suitable option may be offered.
6. Right to Refuse
Yuthor Clothing reserves the right to refuse any return or exchange request that does not meet the conditions mentioned in this policy.
Contact
Email: yuthorclothing@gmail.com
Phone: +91 74170 81665
Website: www.yuthor.com